Your Safety Is Our Responsibility

Jilliv Responsible Gaming — Build Safe & Healthy Gaming Habits

Jilliv believes gaming is for entertainment only. We want every member to play within their limits and enjoy the experience — free from any pressure.

Set a Deposit Limit

Set your own daily, weekly, or monthly deposit limits — an easy way to keep spending in check.

Session Time Limit

Decide in advance how long you'll play in one sitting — you'll receive an automatic reminder when that time is up.

Self-Exclusion

If needed, you can temporarily or permanently close your account for a set period of time.

Set a Loss Limit

Gaming will automatically stop once you've lost a set amount — protecting you from unnecessary losses.

Promotion Opt-Out

If you'd rather not see bonus or promotional offers, you can turn them off from your settings.

24/7 Support

Our support team is always ready to help with any responsible gaming concerns.

Table of Contents

1

Our Commitment

Jilliv is more than a gaming platform — we're working to build a responsible community. We believe responsible gaming is the foundation of a great experience. When gaming causes stress or problems instead of enjoyment, it's no longer entertainment.

The well-being and peace of mind of every member on the jilliv platform matters deeply to us. That's why we follow international responsible gaming standards and maintain a range of protective measures. This page walks you through the tools and information you need to stay in control of your gaming habits.

Keep in mind: All responsible gaming features on jilliv are completely free and activated whenever you request them. Our team will never pressure you to play more.

Members Using Active Protection Tools78%
Members Who Have Set a Deposit Limit63%
Members with Session Reminders Enabled85%
2

Core Principles

Jilliv's responsible gaming policy is built on a few core pillars, reflected in every decision we make and every feature we build:

  • Gaming Is Entertainment Only: Playing on jilliv is purely for fun. Never treat it as a source of income or a way to solve financial problems. The right mindset is the first rule of responsible gaming.
  • Smart Budgeting: Only play with money you can afford to lose. Set a fixed monthly gaming budget and stick to it.
  • Time Awareness: Set a time limit before each gaming session. Playing for hours on end can negatively affect your daily life, work, and family relationships.
  • No Impulsive Decisions: Gambling out of anger, frustration, or to chase losses is extremely harmful. Never enter the casino when you're in that headspace.
  • Take Regular Breaks: Take a break at least once every hour. Get up, drink some water, take a short walk — then come back.
  • Ask yourself honestly: Take a moment now and then to ask yourself — is gaming having a positive or negative impact on your life? An honest answer will help keep you on the right track.
3

Signs of Problem Gambling

Problem gambling or gaming addiction develops gradually — it can be hard to recognize at first. If any of the signs below apply to you, it's time to seek help now:

Repeatedly spending more than your budget allows

Chasing losses by placing larger bets

Hiding gaming from family or friends

Neglecting work, studies, or family responsibilities

Unable to stop playing even when you want to

Feeling restless or irritable when not gaming

Gaming with borrowed money or by dipping into savings

Lying to loved ones about gaming

If you recognize two or more of the signs above, contact jilliv Support right away or use the self-exclusion tool. Don't wait.

4

Check Yourself

Answer the following questions honestly. If more than three answers are "yes," it's time to reassess your gaming habits:

In the past month, have you spent more time or money on gaming than you planned?

Have you tried to stop gaming but couldn't?

Is gaming affecting your sleep, eating, or daily routine?

Have you ever gamed with borrowed money or by drawing on your savings?

Have you had arguments or disagreements with loved ones about your gaming?

Do you feel restless or anxious when you're not gaming?

Do you keep coming back to try to recover your losses?

More than three "yes" answers means it's time to act. Reach out to us — we're here to help, not to judge.

5

Jilliv's Safety Tools

Jilliv offers a set of practical tools you can use on your own terms. Keeping these active is the smartest move for responsible gaming:

1

Deposit Limit

Decide in advance the maximum amount in BDT you want to deposit daily, weekly, or monthly. Once a limit is set, it cannot be exceeded — not even if you want to.

2

Loss Limit

Gaming will automatically stop once you reach a set loss amount. It's the most effective way to keep the urge to chase losses in check.

3

Session Time Limit

Set a time limit before you start playing. When that time is up, you'll see an on-screen reminder and your session will end automatically.

4

Cool-Off Period

Temporarily close your account for anywhere between 24 hours and 30 days — during this time, logging in or making deposits will not be possible.

5

Self-Exclusion

Close your account for 6 months, 1 year, or permanently. During self-exclusion, no marketing emails will be sent to you either.

6

Reality Check

Every 30 or 60 minutes, a message will appear on your screen to remind you how long you've been playing and how much you've won or lost.

Contact our support team to activate these tools. Once self-exclusion is enabled, it cannot be cancelled before the set period ends — that's exactly what makes it effective.

6

Tips for Healthy Gaming Habits

Responsible gaming isn't just about rules — it's a way of life. Follow these tips to keep gaming enjoyable every time:

  • Write Down Your Budget Before You Play: Write down your monthly gaming budget on paper or in your phone. A written budget is much more effective at keeping you accountable.
  • Not When Tired or Intoxicated: Physical or mental exhaustion impairs your judgment. Avoid gaming when you're in that state.
  • Treat Winnings as a Bonus: Treating winnings as household income is where problems begin. See any win as a bonus — not a primary source of income.
  • Keep Other Hobbies: Keep other sources of joy in your life — time with family, sports, reading, or catching up with friends.
  • Walk Away When You're Losing: Feeling the urge to chase losses after a bad session is normal — but it's also the most dangerous moment. Take a break.
  • Let a loved one know: Let a family member or friend know your gaming budget and time limits. External accountability makes a real difference.
7

Minor Protection

Jilliv is strictly for users aged 18 and above. Here's what we do to protect minors:

  • Date of birth is verified at registration and age is confirmed through the KYC process.
  • If there is any suspicion that an account belongs to a minor, it will be suspended immediately.
  • If family members believe a child or someone they know is using the platform, they can notify our support team immediately.
  • We recommend using parental control software on your devices to block minors from accessing gaming sites.

If children also use your device, log out after every gaming session and keep your password secure.

8

Get Help

Breaking free from problem gaming is hard — but you don't have to do it alone. Jilliv is always here for you and can also help connect you with professional support:

  • jilliv Live Support: Reach out to our support team directly — they will help you with full confidentiality and without judgment.
  • Email Support: [email protected] — All responsible gaming requests are responded to within 24 hours.
  • Professional Counselling: If you feel the problem runs deeper, please seek help from a mental health professional. Our team can point you in the right direction.
  • Family Support: Tell someone close to you — the support of a loved one is your greatest asset. Don't face it alone; keep someone you trust by your side.

Keep in mind: Asking for help is not a sign of weakness — it takes real courage. Jilliv is always by your side, on and off the playing field.

Frequently Asked Questions

Questions members ask most about responsible gaming:

After logging into your account, go to the Settings menu and select the "Responsible Gaming" option. From there, you can set daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately, but increasing it requires a 7-day waiting period — that's by design, for your protection.

Yes, your account balance remains completely safe during self-exclusion. No gaming or deposits are possible while self-exclusion is active, but any existing balance can be withdrawn once the self-exclusion period ends.

If a family member has concerns, they can email [email protected]. Once the necessary details are verified, we will take appropriate action. In serious situations, we can take precautionary measures even without the account holder's consent.

No, all responsible gaming tools on jilliv are completely free. Deposit limits, session timers, loss limits, cool-off periods, self-exclusion — none of these tools carry any fee, and they never will.

A cool-off period is a short-term break — from 24 hours up to 30 days. Your account is temporarily suspended and reactivates automatically once the period ends. Self-exclusion is a longer-term measure — from 6 months up to permanent — and cannot be cancelled before the period is over.

You can adjust the frequency of Reality Check reminders, but you cannot disable them entirely — and that's intentional. These messages help keep you aware and are an important part of responsible gaming.

Play Safe, Play Happy

All responsible gaming features on jilliv are free to use. Join now, set your own limits, and start playing safely.

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