Last Updated: January 2026

Jilliv Privacy Policy — How We Keep Your Information Secure

Your personal information is fully secure at jilliv. Read this Privacy Policy to learn what data we collect, why we collect it, and how it is stored.

End-to-end encryption

All your data is protected by SSL/TLS encryption — no third party can access it.

Your data is never sold

Jilliv never sells or rents your personal information to any third party.

You're in control

You can request to view, correct, or delete your data at any time.

GDPR-compliant standards

Data is stored and processed in accordance with international data protection standards.

Spam-Free Communication

Your email address or phone number will not be used for marketing without your consent.

Secure Server Infrastructure

Industry-standard secure servers and firewalls are used for data storage.

Table of Contents

1

Introduction

Jilliv takes your privacy seriously. This Privacy Policy ("Policy") explains what information we collect when you use the jilliv platform, how we use it, and how we keep it secure.

By using the jilliv website or any of our services, you are considered to have accepted this Privacy Policy. If you use our services without reading this Policy, your ability to raise objections on certain matters later may be limited.

Important: This Privacy Policy applies alongside jilliv's Terms and Conditions. We recommend reading both documents together.

2

What information we collect

We collect certain necessary information at various stages of account registration and service use on jilliv. Details are outlined below:

Data Type What is included When collected
Identity Information Name, date of birth, gender, nationality At Registration
Contact Information Email address, mobile number Registration & Verification
Identity Verification (KYC) National ID card, passport, selfie At first withdrawal or upon request
Financial information Transaction history, payment method type Deposits & Withdrawals
Technical Information IP address, browser, and device information Automatically every session
Usage Data Game history, login timestamps, activity logs While using the platform
Cookies & tracking Session cookies, preference data, analytics information Site Visit Duration

We never store your full payment card number or bank password. Payment processing is handled through secure third-party gateways.

3

Why we collect information

Jilliv uses your information only for specific, legitimate purposes. Each purpose is clearly outlined below:

  • Account management: Your identity and contact details are used for registration, login, password reset, and to keep your account secure.
  • Identity Verification (KYC): KYC information is used to verify the identity of each member in compliance with international AML policies.
  • Transaction Processing: Financial information is required to process deposits and withdrawals accurately and to resolve any issues that may arise.
  • Customer Support: Your account and transaction history may be reviewed to quickly resolve any questions, complaints, or issues you raise.
  • Security & Fraud Prevention: Technical and usage data is analysed to detect suspicious activity and keep your account secure.
  • Legal obligations: Certain data must be retained and reported in accordance with licensing authority requirements and legal directives.
  • Service Improvement: Anonymised analytics data is used to improve the platform experience and show you relevant offers.
4

Data Sharing Policy

Jilliv never sells your personal information to third parties. However, data may be shared in the following specific circumstances:

  • Payment Providers: Minimal transaction data required for processing deposits and withdrawals is shared with the payment gateway.
  • KYC verification service: Identity document details are shared with an approved KYC provider to verify your identity.
  • Legal authorities: We are legally required to provide relevant information in response to court orders, investigations, or lawful requests from licensing authorities.
  • Security Partners: Anonymised data may be shared with specialist firms for fraud detection and cybersecurity purposes.

All data shared with third parties is subject to contractual confidentiality obligations. They may only use your information for the specific purposes agreed upon.

5

Cookie policy

The jilliv website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

Cookie type Purpose Duration
Essential cookies Login sessions, security tokens Until end of session
Preference Cookies Saving language, theme, and other preferences 1 Year
Analytics Cookies Page views, user behaviour analytics 2 Years
Marketing Cookies Showing relevant ads and offers 30 Days

You can disable cookies through your browser settings. However, disabling essential cookies may cause some platform features to stop working properly.

6

Data Security

Jilliv uses industry-leading security measures to protect your privacy:

  • SSL/TLS encryption: All data exchanged between your browser and our servers is secured with 256-bit encryption.
  • Two-Factor Authentication (2FA): Two-factor authentication is available for an added layer of account security.
  • Firewall & DDoS Protection: Advanced server-level firewall and DDoS protection are in place.
  • Regular Security Audits: Third-party cybersecurity experts conduct regular audits of our systems.
  • Restricted Access: Only authorised staff can access your data — and only when required for their role.

In the event of a cybersecurity breach that puts your data at risk, we will notify you and the relevant authorities within the timeframe required by law.

7

Data Retention Period

Jilliv does not retain your data longer than necessary. However, certain information may need to be kept for an extended period due to legal obligations:

  • Account information: For the duration of the active account and at least 5 years after closure.
  • Transaction Records: At least 5 to 7 years, as required under AML regulations.
  • KYC documents: 5 years after account closure, as required by regulatory obligations.
  • Customer Support Contact: 2 years after the issue is resolved.
  • Usage Logs: 12 months for security purposes.
8

Your rights

Jilliv respects your data protection rights. Below are the rights you can exercise:

Right to Access

You may request to see what information we hold about you.

Right to Rectification

You may request a correction if any of your stored information is inaccurate.

Right to Erasure

You may request deletion of your data beyond what is required by legal retention obligations.

Right to Restrict Processing

You can request that the use of your data be restricted to specific purposes.

Right to object

You can object to the use of your data for marketing or analytics purposes.

Right to Data Portability

You may request a copy of your data in a portable format.

To exercise any of these rights, please contact support. Most requests are processed within 30 days.

9

Data of Minors

Jilliv's services are intended for users aged 18 and above. We do not knowingly collect information from anyone under the age of 18.

If we discover any minor's information in our system, we will delete it immediately and close the associated account. If you believe someone you know who is under 18 is using jilliv, please contact support right away.

10

Policy Updates

Jilliv reserves the right to update this Privacy Policy when necessary. For significant changes, we will:

  • We will send a notification to your registered email at least 7 days before any changes take effect.
  • The "Last Updated" date at the top of this page will be revised accordingly.
  • Continued use of the platform after changes are made will be considered acceptance of the updated policy.
  • If you do not agree to the updated policy, you will have the option to close your account and withdraw any remaining balance.
11

Contact

If you have any questions about the Privacy Policy or wish to exercise your rights, please contact us:

Email: [email protected]

Our data protection team typically responds within 3 business days. Complex requests may take up to 30 days.

Frequently Asked Questions

Questions members ask most often about the Privacy Policy:

No, Jilliv never sells your personal data to third parties. Limited information is shared with approved partners only for payment processing, KYC verification, and legal compliance — and strictly under binding agreements.

Send an email to [email protected] with the subject line "Data Deletion Request", including the email address linked to your account. We will delete all data outside of legal retention obligations within 30 days and send you a confirmation.

Your KYC documents are stored on encrypted servers and used solely for authorized verification purposes. Once verification is complete, the original documents are not retained in our system — only the verification result is recorded.

Promotional emails are only sent if you opt in to marketing communications during registration. You can unsubscribe at any time via Account Settings or by clicking the Unsubscribe link in any email. Transactional and security emails will always be sent.

When you close your account, your profile is deactivated. However, transaction records and KYC information are retained for a set period (typically 5 to 7 years) in accordance with AML and licensing regulations, after which they are automatically deleted.

Disabling analytics and marketing cookies will not affect normal site functionality. However, disabling essential cookies required for login sessions and security may prevent you from staying logged in or accessing certain features. If preference cookies are disabled, you will need to re-set your preferences each time you visit the site.

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